$ads={1}
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.
Inviting applications for the role of Commercial Data Management Specialist – Process Associate – Italian – Hybrid Budapest
Responsibilities
- Provide outstanding support for the service team all along installed base lifecycle
- Record in mainframe systems all activities related to installed base in accordance with internal and external regulations to provide a clean and up to date database
- Register all meaningful information collected during customer interactions
- Act as gatekeeper for building an up-to-date database. Evaluate and solve discrepancies
- Handle partners’ requests, and provide them with the necessary support by interacting with all involved departments
- Maintain accurate records in accordance with the business’ Global Quality Procedures
- Provides regular and timely reporting
- Follow and detail promptly all process related changes in the Standard Operating Procedures.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
What can we offer?
- Multicultural and very diverse environment with people from over 30 countries
- Genpact supports language courses, professional trainings, personal development.
- Friendly working environment (Best Office Award 2015), including cafeteria, medical center, all conveniently located on the office campus.
- Great career-development opportunities.
- Opportunities to use your accounting and finance skills.
- Opportunity for operational improvement/simplification/standardization.
- Flexible working hours/home office.
Qualifications
Minimum qualifications
- Good knowledge of Italian, B2
- University or Colleague degree.
- Experienced in customer support
- Effective and professional verbal and written communication – both with internal and external customers
- Shown critical thinking, ability to act as a gatekeeper
- Ability to work with remote teams
- Customer service attitude
- With a personality and capability to overcome obstacles
- Analytical attitude
- Reporting skills
- Proficient IT skills including Excel and Outlook
Encouraged qualifications
- At least one additional European language (other than Hungarian).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobProcess Associate
Primary LocationHungary-Budapest
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingJul 17, 2023, 3:47:19 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
$ads={2}
